What is Exabloom?

Most leads are lost in the gap between “a customer messages” and “someone replies.” Exabloom closes that gap. The moment a lead messages one of your channels, an AI agent picks it up, answers their questions, and quietly fills in a lead profile from the conversation. Your team wakes up to qualified, organised leads instead of a pile of unread chats.

WhatsApp is where most of that happens - but Exabloom isn’t a WhatsApp-only tool. You connect your channels in Settings → Social Channels: WhatsApp Business, Facebook Messenger and Instagram Messenger. A website chat widget and forms bring leads in from your site too, and everything lands in the same place.

Once you’ve got this one picture in your head, the rest of Exabloom falls into place. Everything the product does is a beat in the same loop:

You meet that loop from the front (the Inbox, where conversations land) but the work in the middle is done by three things working together behind the scenes. The AI agent answers, qualifies and books in your business’s voice, around the clock. The Knowledge Hub holds the FAQs and documents it reads from, so its answers stay accurate. And workflows time every follow-up and route conversations. The agent and the Knowledge Hub live in your brand’s Admin Dashboard:

When you sign in, you’ll see a navigation rail down the left side. Each item is one area of the loop above. The tabs come in three groups - daily work at the top, automation and outreach in the middle, analytics and forms below - with Settings pinned at the foot. Here’s exactly what you’ll see, and where to read more about each one:

Theory’s easy; here’s the loop in real life. A parent messages a tuition centre at 9pm about a weekend class. Watch what Exabloom does - and where you step in.

1. 1The AI agent replies straight away, answers what it can, and asks for what it needs to qualify the lead - name, school, level.
2. 2As the chat happens, the person becomes a contact and the agent fills in their lead profile from the answers - no manual data entry.
3. 3When the lead asks something only a human should decide (like a discount), the agent pauses and asks your team inside the conversation, then carries on once you’ve instructed it. The parent never sees that exchange.
4. 4In the morning, your rep opens Leads to a tidy board of qualified people - and any workflows you set up keep the follow-ups going automatically.

The AI never goes rogue. From any conversation in the Inbox you can step in two ways, at any moment:

• Instruct Agent - tell the AI what to do in plain language (“offer the sibling discount”, “book them for Saturday”) and it carries on from there.
• Take Over - the AI steps back and you reply yourself. Hand control back whenever you like.

Exabloom also watches for the moments a person is needed and puts them on a list, so nothing sits unnoticed. These are Actionables, and they come in four kinds: an unanswered question, a lead gone quiet, a message flagged for a person, and a request to be contacted later.

That’s the whole shape of Exabloom. You don’t have to learn it all at once - here’s a sensible order to go deeper, front to back:

1. 1Set up your workspace - connect a channel, invite your team, and feed the AI. This is the one-time setup that gets you live.
2. 2Work your Inbox - learn the day-to-day: reading chats, seeing when the AI is handling one, and stepping in.
3. 3Contacts, leads & pipelines - the data model that makes everything else click.
4. 4The AI agent & Knowledge Hub - make the agent answer well in your voice, then automate the rest with workflows.

• Every lead gets a reply in seconds, day or night.
• Lead profiles fill themselves in from the conversation.
• Your team spends time on the leads that are ready, not on triage.
• Nothing slips - follow-ups happen on schedule, automatically.