The big idea
Most leads are lost in the gap between “a customer messages” and “someone replies.” Exabloom closes that gap. The moment a lead messages one of your channels, an AI agent picks it up, answers their questions, and quietly fills in a lead profile from the conversation. Your team wakes up to qualified, organised leads instead of a pile of unread chats.
WhatsApp is where most of that happens — but Exabloom isn’t a WhatsApp-only tool. You can connect several channels and work them all from the same place:
The mental model
Once you’ve got this one picture in your head, the rest of Exabloom falls into place. Everything the product does is a beat in the same loop:
You meet that loop from the front (the Inbox, where conversations land) but the work in the middle is done by three things working together behind the scenes:
Answers, qualifies, and books in your business’s voice — around the clock.
The FAQs and documents the AI reads from, so its answers stay accurate.
Automations that route conversations and time every follow-up.
A map of the product
When you sign in, you’ll see a navigation rail down the left side. Each item is one area of the loop above. Here’s exactly what you’ll see — and where to read more about each one:
Every conversation from every channel, in one shared place your whole team can see.
The sales opportunities you’re working — each one sitting in a pipeline stage.
Bookings and appointments the AI can offer and confirm in chat.
The people behind the conversations — names, numbers, tags, and custom fields.
Broadcasts and mass updates — message or change many contacts at once.
The automations that route conversations and send the right follow-up at the right time.
How it’s all performing — lead sources, AI follow-ups, and sales closed.
Capture forms you embed on your site — every submission becomes a lead.
Where you connect channels, invite your team, and configure the AI, hours, fields, and more.
How a conversation flows
Theory’s easy; here’s the loop in real life. A parent messages a tuition centre at 9pm about a weekend class. Watch what Exabloom does — and where you step in.
- 1The AI agent replies straight away, answers what it can, and asks for what it needs to qualify the lead — name, school, level.
- 2As the chat happens, Exabloom creates the contact and lead and fills the lead profile from the answers — no manual data entry.
- 3When the lead asks something only a human should decide (like a discount), the agent pauses and asks your team inside the conversation, then carries on once you’ve instructed it.
- 4In the morning, your rep opens Leads to a tidy list of qualified people — and any workflows you set up keep the follow-ups going automatically.
You’re always in control
The AI never goes rogue. From any conversation in the Inbox you can step in two ways, at any moment:
- Instruct Agent — tell the AI what to do in plain language (“offer the sibling discount”, “book them for Saturday”) and it carries on from there.
- Take Over — the AI steps back and you reply yourself. Hand control back whenever you like.
Where to start
That’s the whole shape of Exabloom. You don’t have to learn it all at once — here’s a sensible order to go deeper, front to back:
- 1Set up your workspace — connect a channel, invite your team, and feed the AI. This is the one-time setup that gets you live.
- 2Work your Inbox — learn the day-to-day: reading chats, seeing when the AI is handling one, and stepping in.
- 3Contacts, leads & pipelines — the data model that makes everything else click.
- 4The AI agent & Knowledge Hub — make the agent answer well in your voice, then automate the rest with workflows.
- Every lead gets a reply in seconds, day or night.
- Lead profiles fill themselves in from the conversation.
- Your team spends time on the leads that are ready, not on triage.
- Nothing slips — follow-ups happen on schedule, automatically.
Ready to see it on your own WhatsApp?
We’ll wire it up to your number and show you the first week of replies — free.