Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between Exabloom Pte. Ltd. (“Exabloom”, “we”, “us”, or “our”) and the customer accessing or using the Service (“Customer”, “you”, or “your”).

These Terms govern your access to and use of the Exabloom platform, including any related software, artificial intelligence features, APIs, integrations, websites, and services (collectively, the “Service”).

You agree to be bound by these Terms when you:

• create an account for the Service
• access or use the Service
• accept a proposal or quotation issued by Exabloom
• pay an invoice issued by Exabloom
• or otherwise begin using the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. The Service

1.1 Service Description

Exabloom provides an AI-powered chat management platform designed to help organisations manage, automate, and improve customer communication. The Service may include:

• AI-assisted message drafting
• shared inbox management
• workflow automation
• analytics and reporting
• integrations with third-party communication platforms
• knowledge retrieval and response suggestions
• other features made available from time to time.

1.2 Account Access

You may permit employees, contractors, or authorised personnel (“Authorised Users”) to access the Service through your account.

You are responsible for:

• maintaining the confidentiality of account credentials
• all activities performed under your account
• ensuring Authorised Users comply with these Terms.

1.3 Changes to the Service

We may update, improve, modify, or discontinue features of the Service from time to time. Where reasonably possible, we will provide notice of material changes that significantly reduce core functionality.

1.4 Beta Features

We may offer features identified as beta, preview, or experimental (“Beta Features”). Beta Features may change or be discontinued at any time and are provided on an as-is basis.

2. Acceptable Use

You agree not to use the Service in any way that:

• violates applicable law or regulation
• infringes the intellectual property rights of others
• distributes malware, spam, or harmful software
• interferes with the integrity or performance of the Service
• attempts to gain unauthorised access to the Service
• reverse engineers or copies the Service
• builds or trains a competing product using the Service
• resells or sublicenses the Service without written permission.

We may suspend or restrict access to the Service if we reasonably believe these Terms have been violated.

3. AI Features and Outputs

3.1 AI-Generated Outputs

Certain features of the Service may generate automated responses, summaries, classifications, or other outputs (“Outputs”) using artificial intelligence.

Outputs may be:

• incomplete
• inaccurate
• outdated
• inappropriate for certain uses.

3.2 Customer Responsibility

You are responsible for reviewing and verifying Outputs before using them in communications, customer interactions, employment decisions, legal matters, or other important workflows.

3.3 Third-Party AI Providers

The Service may incorporate models or services provided by third-party AI providers. Exabloom may change these providers or models from time to time.

3.4 AI Training

Unless expressly stated otherwise, Exabloom will not use your Customer Data to train general-purpose AI models for other customers.

4. Subscription and Fees

4.1 Subscription Plans

Access to the Service may require payment of subscription fees according to the plan selected by the Customer.

4.2 Billing

Unless otherwise stated:

• subscription fees are billed in advance
• fees are non-refundable
• taxes are the responsibility of the Customer.

4.3 Renewal

Subscriptions automatically renew for successive periods equal to the initial subscription term unless either party provides written notice of non-renewal at least 30 days before the end of the current term.

4.4 Fee Changes

Exabloom may update pricing for future subscription periods with reasonable prior notice.

4.5 Late Payment

If payment is overdue, Exabloom may suspend access to the Service after providing notice and an opportunity to resolve the issue.

5. Customer Data

5.1 Ownership

You retain all ownership rights to data, messages, prompts, files, and content submitted to the Service (“Customer Data”).

5.2 License to Operate the Service

You grant Exabloom a limited, non-exclusive license to process Customer Data solely for the purpose of:

• operating the Service
• maintaining and improving the Service
• resolving technical issues
• complying with legal obligations.

5.3 Customer Responsibility

You are responsible for ensuring you have all necessary rights and permissions to submit Customer Data to the Service.

5.4 Data Protection

Exabloom will process personal data in accordance with applicable data protection laws, including the Personal Data Protection Act 2012 (Singapore), and our Privacy Policy.

5.5 Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect Customer Data from unauthorised access or disclosure. However, no system can guarantee complete security.

5.6 Usage Data

We may collect aggregated and anonymised usage data to improve and analyse the performance of the Service.

6. Intellectual Property

Exabloom and its licensors retain all rights, title, and interest in and to:

• the Service
• software and source code
• AI models and workflows
• platform design and documentation.

These Terms grant you only a limited right to use the Service during your subscription period.

7. Third-Party Integrations

The Service may integrate with third-party platforms such as messaging tools, CRM systems, or communication APIs.

Your use of these services is governed by their own terms, and Exabloom is not responsible for their availability, security, or functionality.

8. Confidentiality

Each party agrees to protect confidential information disclosed by the other party and to use such information only for purposes related to providing or using the Service.

Confidential information does not include information that:

• becomes public without breach of these Terms
• was already known prior to disclosure
• is independently developed
• is required to be disclosed by law.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

To the maximum extent permitted by law, Exabloom disclaims all warranties, including:

• merchantability
• fitness for a particular purpose
• uninterrupted availability
• accuracy of AI outputs.

10. Limitation of Liability

To the maximum extent permitted by law:

Exabloom will not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption.

Exabloom's total liability arising out of or related to the Service will not exceed the total fees paid by the Customer to Exabloom during the 12 months preceding the claim.

11. Suspension and Termination

11.1 Suspension

We may suspend access to the Service if:

• fees remain unpaid
• use of the Service creates security risk
• these Terms are materially breached
• required by law.

11.2 Termination

Either party may terminate the Service if the other party materially breaches these Terms and fails to cure the breach within 30 days after written notice.

11.3 Data Export

For 30 days following termination, Exabloom will provide reasonable assistance for exporting Customer Data upon request.

After this period, Customer Data may be deleted from our systems.

12. Publicity

Unless otherwise agreed, Exabloom may identify the Customer as a client and use the Customer's name or logo in marketing materials. Customers may opt out by written notice.

13. Force Majeure

Exabloom will not be liable for delays or failures resulting from events beyond reasonable control, including:

• natural disasters
• internet outages
• government actions
• civil unrest
• labour disputes
• cloud infrastructure failures.

14. Governing Law

These Terms are governed by the laws of the Republic of Singapore.

Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.

15. Miscellaneous

Entire Agreement

These Terms constitute the entire agreement between the parties regarding the Service.

Assignment

Customers may not assign these Terms without written consent from Exabloom.

Severability

If any provision of these Terms is found unenforceable, the remainder will remain in effect.

16. Contact

For questions regarding these Terms: