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Measure & grow8 min read

Track performance with Analytics

The Analytics dashboard turns your pipeline into numbers you can act on — how many leads the AI is working, how many win-back nudges went out, how many deals closed, and where every lead came from. Here’s exactly what each number counts, and how to slice it.

The dashboard at a glance

Open Analytics from the sidebar. You land on the Analytics Dashboard — “track your lead sources and pipeline progress.” It’s one screen, read top to bottom: a control strip up top, three AI headline cards, then two charts side by side.

Sales pipeline
Analytics Dashboard
Track your lead sources and pipeline progress
Start date End dateTotal Leads248
201
Leads processed by AI
163
AI Follow-ups Sent
37
Sales Closed After AI Follow Up
Lead SourcesClick to filter
Pipeline StagesClick to filter
New lead
Processing by AI
Qualified
Sales closed
One screen: controls, three headline numbers, then Lead Sources and Pipeline Stages.

The four blocks you’ll work with:

  • The control strip — pick a pipeline and a date range; a Total Leads card sits beside the dates.
  • Three headline cards — Leads processed by AI, AI Follow-ups Sent, and Sales Closed After AI Follow Up.
  • Lead Sources — a donut of where your leads came from.
  • Pipeline Stages — a bar chart of how many leads sit in each stage.
Admin module
Analytics is an admin-gated module. If you don’t see it in your sidebar, your role doesn’t include it — ask an admin to grant the Analytics permission.
Controls

Pick your range & pipeline

Two controls drive most of the page. The pipeline dropdown chooses which part of your business you’re looking at, and the Start date and End date pickers set the window. Change either and the page reloads to match.

Pipeline
Sales pipeline
Start date
20 May 2026
End date
27 May 2026
Total Leads
248
Pipeline up top; a start/end date range; Total Leads for the selected pipeline and window.

A lead falls inside your window by when it was created — not when it last moved. So “this week” means leads created this week, counted against the pipeline you picked. The Total Leads card reflects exactly that selection.

It opens on the last 7 days
By default the range is the last 7 days (start = 7 days ago, end = today). Widen it to compare a longer stretch, or narrow it to a single day. Dates are read in your organisation’s timezone — start counts from the beginning of the day, end through the end of the day.
The big three

The three AI headline numbers

Three cards sit across the top, all about how your AI agent is moving leads:

  • Leads processed by AI — how many leads the AI agent picked up and worked.
  • AI Follow-ups Sent — automated win-back nudges the AI fired so leads didn’t go cold.
  • Sales Closed After AI Follow Up — leads that reached your “closed” stage. The bottom line.
These three ignore your filters
Unlike the charts below, the three headline cards are computed from the date range only. They do not narrow when you switch pipeline or click a chart to filter — so don’t expect them to move with the rest of the page. Read them as an org-wide AI scorecard for the window, not a pipeline-by-pipeline figure.

What each number actually counts

The labels are friendly; the plumbing underneath is precise. Knowing exactly what each card counts saves you from misreading it.

Leads processed by AI
Unique contacts who entered a stage named Processing by AI.
AI Follow-ups Sent
Messages tagged campaign_reactivation — the automated win-back nudges.
Sales Closed After AI Follow Up
Unique contacts who entered a stage named Sales closed.
The definition behind each headline card.
Two cards key off your stage names
“Leads processed by AI” and “Sales Closed After AI Follow Up” are counted by leads entering a stage named Processing by AI and Sales closed respectively (case- and space-insensitive). If your pipeline uses different stage names, those two cards can read 0 even while real work is happening. They’re also tallied org-wide across stage history, not scoped to the dropdown pipeline.
“After AI Follow Up” is a label, not a join
The Sales Closed card counts everyone who reached the closed stage in the window — it doesn’t verify an AI follow-up actually preceded the close. Treat it as “deals closed,” read alongside the follow-ups number, rather than a strict attribution.
The numbers refresh on a schedule
These three totals come from pre-computed daily snapshots that are rebuilt by a refresh job, not recalculated live on every page load. A close or follow-up from the last few minutes may not appear until the next refresh — the charts below update live, but these three can lag slightly.
Chart 1

Lead Sources — where they came from

Lead Sources (“distribution of leads by channel”) is a donut showing which channel brought in each lead. It reads from each lead’s Source field, so it’s only as good as how that field is filled in.

Lead Sources
Distribution of leads by channel
Click to filter
WhatsApp15863.7%
Website form5421.8%
Instagram3413.7%
Empty20.8%
Each slice is a Source value; the legend lists counts and share of total. Leads with no source land under “Empty”.

Hover any slice for a tooltip with the count and its % of total. Leads with no Source filled in are grouped as Empty — a big Empty slice is your cue to start tagging sources on the way in.

Chart 2

Pipeline Stages — where they are now

Pipeline Stages (“number of leads in each stage”) is a horizontal bar chart of how your selected pipeline’s leads are distributed across its stages — so you can spot where leads pile up or quietly fall out.

Pipeline Stages
Number of leads in each stage
Click to filter
New lead
248
Processing by AI
201
Qualified
92
Sales closed
37
One bar per stage in the selected pipeline. Watch for a fat early stage feeding a thin closed one.

Unlike the headline cards, this chart respects your pipeline and date pickers — it only counts leads created in the window, in the pipeline you chose. A wide top stage narrowing sharply toward “closed” is a normal funnel; a stage that’s unexpectedly empty often means leads are skipping it.

Click a chart to drill in

Both charts say Click to filter for a reason. Click a source slice or a stage bar and that value becomes an active filter — the page narrows to just those leads, and a chip appears under Active Filters.

WhatsApp
Active FiltersClear all filters
source: WhatsAppstage: Qualified
Click WhatsApp → a “source: WhatsApp” chip appears. Stack a source and a stage to ask “WhatsApp leads still sitting in Qualified”.

You can hold one source and one stage at a time — they combine, so the view shows leads matching both. Remove a chip with its , or hit Clear all filters to reset. The Active Filters bar stays hidden until something is actually filtering, so an empty page means you’re seeing everything.

The headline cards stay put
Filtering reshapes Total Leads and both charts, but — as above — the three AI headline cards don’t respond to source/stage filters. If those numbers look “stuck” after a click, that’s expected.

Reads to copy

A few quick ways to turn the dashboard into an answer. Adapt to your own pipeline and stage names.

1 · Which channel is actually working?

See where leads come from, then check how many of those reach your closed stage.

Set the rangeRead Lead SourcesClick the channel
2 · Find the leak in the funnel

Spot the stage where leads stall — a fat stage feeding a thin next one is where to look.

Pick the pipelineRead Pipeline StagesClick the stuck stage
3 · Is the AI earning its keep?

Compare leads worked, nudges sent, and deals closed — all over the same window.

Processed by AIFollow-ups SentSales Closed
4 · WhatsApp leads still in Qualified

Stack a source and a stage to isolate exactly who needs a chase.

Click WhatsAppClick QualifiedRead Total Leads

Good to know & pitfalls

  • The dates count creation, not activity. A lead lands in the window by when it was created — an old lead that moved stages today won’t suddenly appear in this week’s numbers.
  • Headline cards ignore pipeline & filters. The three AI cards key off the date range only. Total Leads and both charts respect the pipeline and click-filters; the cards don’t.
  • Stage names drive two of the cards. “Processing by AI” and “Sales closed” must exist as stage names or those cards read 0. Keep your stage naming consistent.
  • Fill in Source to kill the Empty slice. Lead Sources is only as honest as the Source field. A large Empty slice means leads are arriving untagged.
  • One source + one stage at a time. Click-to-filter holds a single source and a single stage; they combine. Use Clear all filters to start over.
  • Recent activity can lag a moment. The headline numbers come from snapshots refreshed on a schedule, so the very latest close or follow-up may not show instantly.
Want a fully custom dashboard?
The standard Analytics page is fixed — these specific cards and charts. Teams that need to design their own metrics and chart types use the separate agency-level analytics tools, which live outside this page. Talk to us if that’s what you’re after.

Need a hand?

Our Singapore-based team is one message away — happy to help you get set up.