The 60-second version
Need a spreadsheet of your people? There are two routes, and they are built for different jobs. Both give you a CSV.
The Export button in the Contacts and Leads toolbars. Downloads the rows you are looking at (or the ones you ticked) with a fixed set of columns.
Saved in the Admin Dashboard under Exports. Pick the pipelines and the columns once, then run it for any date range across all your workspaces.
Rule of thumb: one workspace, right now means a quick export. Several workspaces, or the same report every month means a template.
Quick export
The Contacts page and the Leads page each have an Export button in the toolbar. It is there for workspace admins only. The Leads page needs a pipeline open, and both pages disable the button when there is nothing to export. The steps below use Contacts; Leads works the same way.
Click Export
Choose what goes in the file
Tick some rows first and the dialog asks what you want: only the selection (pre-picked, marked Recommended) or everything that matches the page. With nothing ticked it simply says how many contacts it will export, and applies your current search and filters.
Open the file
The file is called Contacts.csv (or Leads.csv). The columns are fixed: the system columns first, then one column per custom field. Tags are joined into a single cell. You cannot choose or rename columns here, and that is what templates are for.
| A | 2 | C | D | E | F | G | H | I | J | K | L | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | UUID | Created at | Updated at | First name | Last name | Name | Phone | Country code | National number | Tags | Preferred Class | |
| 2 | 3f9a1c7e-52b4-4d0e-9a36-7c1d0e8b2f41 | 2026-09-14T03:12:08.000Z | 2026-09-20T09:41:55.000Z | Sarah | Tan | Sarah Tan | +6591235678 | 65 | 91235678 | sarah.tan@gmail.com | VIP, Parent | Primary 5 Math |
| 3 | b7d20e64-9c15-41aa-8e0f-2a6b73c9d158 | 2026-09-15T08:30:41.000Z | 2026-09-15T08:30:41.000Z | Daniel | Lim | Daniel Lim | +6582341122 | 65 | 82341122 | Referral | Secondary 3 Science | |
| 4 | 0c48e9b1-d3a7-4f62-b5e0-91f8a2c47d03 | 2026-09-18T01:05:17.000Z | 2026-09-22T06:20:03.000Z | Priya | Nair | Priya Nair | +6593457788 | 65 | 93457788 | priya.n@outlook.com | VIP | Primary 5 Math |
The same file, closer:
| A | B | C | K | |
|---|---|---|---|---|
| 1 | UUID | Created at | Updated at | Tags |
| 2 | 3f9a1c7e-52b4-4d0e-9a36-7c1d0e8b2f41 | 2026-09-14T03:12:08.000Z | 2026-09-20T09:41:55.000Z | VIP, Parent |
| 3 | b7d20e64-9c15-41aa-8e0f-2a6b73c9d158 | 2026-09-15T08:30:41.000Z | 2026-09-15T08:30:41.000Z | Referral |
Build an export template
A template is a saved answer to two questions: which pipelines and which columns. It does not store dates; you pick those each time you run it. Templates live in the Admin Dashboard, so they can pull leads from every workspace in your brand.
Switch to the Admin Dashboard
Open Exports
The Admin Dashboard has its own sidebar, marked Admin view. It opens on Analytics. Exports is in the Tools group at the bottom of the list.
Find your way around the page
The page is a title bar and one card per template. A brand with no templates yet sees just the title bar.
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
- Tuition Enquiries in Orchard
The parts of one card, at full size:
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
Name it
Add Export Template opens a full-screen dialog with four tabs. It covers the whole window, so the sidebar is gone until you close it. That is deliberate. Only the name is required.
Choose pipelines
Every workspace in your brand is listed. Tick the ones to include, then pick one pipeline for each. Picking a pipeline is what fills in the starting columns, so the next tab is empty until you do.
Shape the columns
The Columns tab is a small spreadsheet. Row 1 holds the column names, and underneath is a preview of real data, so you see the result as you edit. You start with Workspace, Pipeline, Stage, Name and the contact’s phone number. Drag a column to reorder it, use its menu to delete it, or click the pencil to rename it.
The plus opens a search over every field you can add. They are grouped as Contact and Lead system fields, your custom fields, and a few extras such as the workspace name.
Review and create
The last tab is a read-only summary. Create stays greyed out until the template has a name and at least one pipeline.
- Workspace
- Pipeline
- Stage
- Name
Run a template
Click Export on the card
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
- Tuition Enquiries in Orchard
Pick the dates
The window is titled Generate Export followed by the template’s name. Choose Last 30 Days, Last 90 Days or Custom for your own start and end. Filters are optional: add a condition group to narrow the leads further, for example to one stage.
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
- Tuition Enquiries in Orchard
Open the file
Small runs download straight away with a green “Export generated successfully” message. The file is named after the template with the date on the end, such as Monthly-leads-report_20260930.csv, and holds one row per lead.
| 2 | B | C | 3 | E | F | G | H | |
|---|---|---|---|---|---|---|---|---|
| 1 | Workspace | Pipeline | Name | (Lead) Created at | (Contact) Created at | Stage | Phone No. | Preferred Class |
| 2 | Orchard | Tuition Enquiries | Sarah Tan | 2026-09-14 11:12:08 | 2026-08-02 15:47:51 | Trial booked | +6591235678 | Primary 5 Math |
| 3 | Orchard | Tuition Enquiries | Daniel Lim | 2026-09-15 16:30:41 | 2026-09-15 16:30:41 | New | +6582341122 | Secondary 3 Science |
| 4 | Tampines | Holiday Camps | Priya Nair | 2026-09-18 09:05:17 | 2026-07-11 10:02:33 | Enrolled | +6593457788 | |
| 5 | Tampines | Holiday Camps | Aaron Koh | 2026-09-21 14:48:29 | 2026-09-21 14:48:29 | New | +6584563344 | Primary 4 English |
The same three regions, closer:
| A | B | |
|---|---|---|
| 1 | Workspace | Pipeline |
| 2 | Orchard | Tuition Enquiries |
| 3 | Orchard | Tuition Enquiries |
| 4 | Tampines | Holiday Camps |
| D | E | |
|---|---|---|
| 1 | (Lead) Created at | (Contact) Created at |
| 2 | 2026-09-14 11:12:08 | 2026-08-02 15:47:51 |
| 3 | 2026-09-15 16:30:41 | 2026-09-15 16:30:41 |
| 4 | 2026-09-18 09:05:17 | 2026-07-11 10:02:33 |
Edit or delete a template
Edit reopens the same four tabs with the template filled in, titled “Update Export Template”. Deleting is permanent and asks you to type a word first, so you cannot do it by accident. Past downloads are not affected.
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
- Tuition Enquiries in Orchard
- Tuition Enquiries in Orchard
- Holiday Camps in Tampines
- Tuition Enquiries in Jurong East
- ... 1 more
- Tuition Enquiries in Orchard
Good to know & pitfalls
- The two exports are shaped differently. A quick export is one row per contact (or per lead), with fixed columns, from the workspace you are in. A template export is always one row per lead, with the columns you chose, from as many workspaces as you ticked.
- The date range is when the lead was created. Not when the contact was created and not when anyone last replied. Each workspace’s own time zone decides where a day starts and ends, and the dates in the file are written in that zone too.
- A contact with two leads shows up twice in a template export. That is one row per lead. If you want one row per person, use a quick export from Contacts.
- One pipeline per workspace. In a template you tick a workspace and pick one pipeline for it. To export two pipelines from the same workspace, make two templates.
- Custom fields are mapped per workspace. A custom field belongs to one workspace, so a column such as “Preferred Class” collects each workspace’s own field. Untick a workspace on the Pipelines tab and the custom fields you mapped from it are dropped from the columns.
- Big exports arrive by email. A template run that finds 1,000 or more leads, a Contacts export of 1,000 or more, or a Leads export of 5,000 or more, is not downloaded. It is built in the background and a download link is emailed to the address you log in with. The link expires after 24 hours.
- Filters are remembered per template. Conditions you add in the Generate Export dialog are saved in your browser for that template, so the next run starts with them already set. They do not follow you to another browser.
- Access is granted in Roles. The Exports tab needs export access, and creating, editing, deleting and running are four separate permissions. The quick Export button shows only to workspace admins.
- It is personal data. An export is a file of names and phone numbers. Store it somewhere safe and delete it when you are done.
Need a hand?
Our Singapore-based team is one message away - happy to help you get set up.