Automation that knows when you’re closed.
One place to set your hours, holidays, and out-of-office reply. Every workflow knows whether you’re open — so the AI sends an away message at 11pm, a real answer at 11am, and never the wrong one at the wrong time.
business_statusisCLOSEDYour bot doesn’t know it’s 11pm. Your customer notices.
A workflow blast goes out during Christmas dinner. An AI tries to book an appointment for a public holiday. The damage is small, but it adds up — one bad ping at a time.
business_status is available in every workflow node. Branch on it. Skip the send. Route the lead. Whatever you need.Three steps. Set it and sleep.
Set your weekly hours
Open/closed toggle per day. Multiple time slots if you have a lunch break or split shifts. Overnight schedules like Friday-night-to-Saturday-2am are first-class — no hacks.
Override holidays & special dates
Christmas, CNY, the long weekend — add as many as you want, with custom hours or a custom message. Set once in January, forget about it.
Every workflow branches on it
Use business_status, closure_reason, and closure_label inside any workflow node. Pause sends, route to a human, or queue for the next open hour.
Every quirk real businesses actually have.
Built for split shifts, overnight bars, public holidays, long-weekend escapes, and the founder who keeps forgetting CNY starts tomorrow.
Split shifts & overnight schedules
Lunch break? Dinner-only F&B hours? A Friday-6pm-to-Saturday-2am KTV shift? Add multiple time slots per day — overnight ranges are first-class, not a hack.
Holidays & special dates
Override any date with custom hours or a custom away message. CNY 3-day closure, Christmas Day, the random Friday you’re shut for renovations — add the date, pick the behaviour, done.
Auto-away that doesn’t spam
Outside hours, contacts get a friendly out-of-office reply — once every 8 hours per contact, not on every message. So a customer who pings five times at 2am gets one polite reply, not five.
First-class workflow variable
Three variables live in every workflow node:
business_statusOPEN / CLOSEDclosure_reasonOUTSIDE_HOURS / SPECIAL_DATEclosure_labele.g. “Christmas Day”Businesses with hours that aren’t 9-to-5.
KTVs & nightlife
6pm-to-2am shifts are the schedule. Overnight ranges are first-class — the booking AI knows it’s open at 1am Saturday and closed at 1am Monday.
F&B with split shifts
Lunch 11am-2pm. Dinner 6pm-10pm. Closed in between for prep. Multiple time slots per day handle it natively — no “closed for nothing” messages between shifts.
Tuition centres with public holidays
Singapore has 11 public holidays. School holidays. CNY closures. Add them once at the start of the year, never re-explain why the AI shouldn’t confirm a trial class on Hari Raya.
Retail running 7 days, 12 hours
Mall hours, weekend mall hours, festive-period extensions. Set the weekly schedule, override the special weeks. Customers always get the right hours quoted — even when the AI is the one answering.
Questions you’re probably asking.
What teams want to know before turning on auto-away.
Once every 8 hours, by default. So if a customer messages you five times overnight, they get one polite out-of-office reply at the start — not five identical pings. The throttle is configurable if you want it tighter or looser.
Still have a question?
Ask us on WhatsApp →Sleep at night.
So can your inbox.
We’ll set up your hours, wire your workflows to business_status, and add your public holidays for the year — in your onboarding call.
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