The single source of truth your AI actually reads.
One organised library of FAQs and documents that powers every AI reply. Edit an answer here — every agent everywhere uses the new version on the next message. No retraining. No re-deploys. No stale knowledge sitting in a Google Doc.
Your knowledge is everywhere. Your AI can’t find it.
A Google Doc here. A Notion page there. A pricing sheet in someone’s Slack DMs. The bot quotes whichever version it can dig up — usually the wrong one.
Three steps. No engineer required.
Organise by folders
Group FAQs and documents by product, location, or campaign. Drop in PDFs and pages. Tag them however your team thinks.
Edit in plain English
Write FAQs the way you'd answer a customer. Upload your existing policy docs. No structured schema, no markup. The AI handles the rest.
Every agent uses it instantly
On the next message, every AI agent reads from the updated library. No re-training. No re-deploys. No version-skew.
Everything you’d want in a real CMS.
But built for the way your team actually edits knowledge — not the way a docs team would.
Folders, FAQs, documents
Group by product line, branch location, or campaign. FAQs for the quick answers. Documents (PDFs, pages) for the longer-form policy work. Everything stays organised — and stays findable.
Full-text search with deep-linking
Two keystrokes and you’re on the FAQ. Search auto-expands matching folders. Share a deep link to a specific FAQ — opens straight to it with a violet flash so the recipient can’t miss it.
Live updates, no re-deploys
Edit an answer. Save. The AI uses the new version on the next message it sends. No vector store to re-index by hand, no retraining job to schedule. Knowledge changes at the speed of your fingers.
Grows from real conversations
When your team teaches the AI an answer through Learned Q&As, you can promote it into the formal Knowledge Hub. Real conversations become real knowledge.
Teams whose knowledge changes faster than docs.
Education centres with multiple branches
Different fees at Tampines vs. Orchard. Different schedules per programme. One Knowledge Hub keeps every branch’s answer current — without spreadsheets.
Clinics with shifting fee schedules
Insurance rates change. Treatment prices update quarterly. Edit once in the Knowledge Hub, every patient enquiry gets the latest answer instantly.
Teams with high agent turnover
New rep starts Monday. They could spend a week finding the right docs. Or they could read the Knowledge Hub once and pick up exactly what the AI already knows.
Founders who answer the same question 10 times a day
If you’re still copy-pasting the same reply about pricing, hours, or trial classes, the Knowledge Hub captures it once — and the AI handles it from then on.
Questions you’re probably asking.
What teams want to know before centralising their knowledge base.
FAQs are plain-text Q&A pairs you write in the editor. Documents accept PDFs and web pages — drop them in and the Hub indexes them automatically. No conversion, no markdown wrangling. If a customer can read it, the AI can read it.
Still have a question?
Ask us on WhatsApp →Stop telling the AI
last month’s prices.
We’ll import your docs, organise your FAQs, and walk you through the first week of edits — free. Setup takes less than 24 hours.
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