The re-engagement engine

It works the entire pile while you sleep.

Every day, leads go cold faster than your team can chase them. The engine never gets tired of the backlog. Under the hood it's only two moves:

First it finds the leads worth reviving. Then it follows up — the way you tell it to.

The proof

Going quiet isn't a no. It's a follow-up that never happened.

50–55%

of leads who go silent reply to a single nudge

11–18%

come back fully qualified — the AI agent handles it end to end

Across Exabloom client accounts

Module 1 · Identify

First, decide what a lead worth reviving actually looks like.

The engine reads every conversation in your inbox and tags the ones that match your definitions. No scrolling, no guessing. Flip the definitions below and watch the pile sort itself.

Your definitions

These are examples. In your account you write the definitions in plain words — your products, your signals, your customers.

Your inbox· 7 sample threads
6 queued to re-engage
S
Sarah Lim23d
How much is the P2 Math package?
Buying intentWent quiet
F
Faisal R.12d
Can you send me the pricing PDF?
Buying intentWent quiet
D
Daniel Ng9d
You: Let me check stock and revert tmr
Went quiet
P
Priya Sharma5d
Do you have weekend trial slots?
Buying intent
G
Mr Goh28d
Looking at the bridal package for Dec 14
Buying intentWent quiet
A
Aisha Tan16d
Do you ship to Penang?
Went quiet
W
Wei Jie41d
👍 thanks!
ignored
1 ignored— no real signal, so the engine leaves them alone. No spam to people who never asked.
Module 2 · Follow up

Now do something about them. Your call how hands-on.

Every identified lead lands in a queue. You can surface it to your team and take over from there — or hand the repetitive cases to a rule that auto-sends a reply around the clock. Most teams start by surfacing, then switch on rules once they trust them.

You stay in the loop on every message. The engine just makes sure nothing slips — it surfaces the lead with the full thread, your team takes it from there.

S
Sarah Lim
Asked about P2 Math · quiet 23 days
New in your queue
Buying intent, then silence. The engine pulled her out of the pile and dropped the whole thread in your queue — so a rep can open it and pick up right where it went cold.

The engine surfaces the lead. Your team writes the reply and takes it from there — nothing sends on its own.

WhatsApp · Sarah Lim
Press Open & reply to jump into the thread.
Both modules, one lead

Watch one cold lead come back.

Day 0
Sarah asks about P2 Math
A real buying signal. The rep means to reply, gets pulled away — and forgets.
How much is the P2 Math package?
Module 1
The engine tags her
Buying intent + no reply for 23 days. She matches your definition of a lead worth reviving and lands in the queue.
Module 2
Your rule fires
Quiet 21+ days and showed intent → the engine sends a re-engagement message in your brand voice. At 9pm. While you sleep.
Hi Sarah 👋 still keen on P2 Math? We just opened weekend trial slots 😊
Minutes later
Sarah replies
The rule stops sending the instant she responds.
Oh yes! Is Saturday 10am still open?
Handoff
Over to your team
A live, interested lead drops back into your rep's inbox — warm, ready to book. The follow-up that never happened just did.
Back in your rep's inbox · warm
You stay in control

Automatic doesn't mean out of your hands.

The engine works the pile so you don't have to — but it works inside the lines you draw. Six of them are on by default.

Stops the second they reply

A real human response always wins. The engine steps back and hands the live chat to your team — no robot talking over a customer.

Caps the nudges

You set the max touches per lead. Two and done is the default. It never turns into spam.

Respects quiet hours

No 3am messages. The engine only sends inside the hours you choose, in your customers' timezone.

Sounds like your team

Trained on your past chats, it writes in your brand voice — not generic template-speak a customer can smell.

Nothing fires without your rule

No lead gets re-engaged unless it matches a definition and a rule you switched on. You hold the on/off switch.

PDPA-aware, fully logged

Opt-outs are honoured automatically and every message is logged — so you stay compliant and can see exactly what went out.

Point it at your backlog.

Bring the leads sitting cold in your WhatsApp right now. We'll show you which ones the engine would pull out, and what it would say to win them back.