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Customising your workspaceAdmin only5 min read

Redirect & tracking links

Turn long, messy URLs into short, branded links you can drop into any message. Point a tidy short link at any destination, and change where it goes without ever re-sending the link.
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The 60-second version

A redirect link is a short URL that forwards to a longer destination. You share the short one; anyone who clicks lands on the target. Swap the target any time and the short link keeps working.

Trial booking link
go.acme.sg/trialacme.sg/p1-maths-trial?utm…
Active Copy URL
A redirect link: a short, shareable URL that forwards to your real destination — editable, and toggleable on or off.

What a redirect link is

  • Name — a label so you recognise the link in your list.
  • Short URL — the tidy link you actually share.
  • Target URL — where it forwards to (long links and tracking parameters live here).
  • Status — active or off, so you can retire a link without losing it.

Create & manage links

In Redirect Links (admin), create a link with a name, its short URL, and the target. Everything is editable afterwards.

  • Copy URL — grab the short link to paste into a message.
  • Toggle status — switch a link on or off.
  • Edit or delete — change the target or remove the link entirely.

Where to use them

Use a redirect link anywhere you’d paste a URL — a WhatsApp reply, a broadcast, a workflow message. A short, on-brand link looks more trustworthy than a sprawling one, and keeping the destination editable means a single link can point at this month’s page, then next month’s.

Tip
Pair a redirect link with a custom value — store the short link once and reference it across every workflow.

Good to know & pitfalls

  • One short link, one destination. The short URL is what you share; the target URL is where it sends people. Edit the target later without changing the link you’ve already sent out.
  • Pause without breaking things. Toggle a link’s status off to deactivate it — useful when a promo ends — without deleting it.
  • Short links read better in messages. A tidy go.acme.sg/trial beats a long URL with tracking parameters in a WhatsApp message.
  • Copy, don’t retype. Use Copy URL so the link you paste is always exact.
  • An admin tool. Redirect links are created and managed in the admin area.

Need a hand?

Our Singapore-based team is one message away — happy to help you get set up.