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Customising your workspaceAdmin only8 min read

QR codes you can change after printing

Print a QR code once, and change where it sends people whenever you like. Redirect Links gives you a short link and its QR code, and can count the scans and trace the WhatsApp chats they start. The link stays the same forever; where it leads is yours to change.
Before you begin
Redirect Links lives in the Admin Dashboard, under Tools. If you can’t see it there, your plan or your role doesn’t include it. Ask whoever manages your Exabloom account. To trace chats back to a code you also need a WhatsApp number connected to one of your workspaces. Creating a link takes about two minutes.
Start here

How a QR code link works

A normal QR code has its destination baked in. Print it on 500 flyers and the day that page moves, or the number changes, you are reprinting 500 flyers.

A QR code link puts one small step in between. The QR code holds a short Exabloom link, and Exabloom forwards everyone who opens it to your real destination. Change the destination in Exabloom and every printed copy follows, with nothing to reprint.

Bishan branch
Free trial class
Scan to chat with us on WhatsApp
brightminds.sg
1You print the QR codeIt holds your short link, nothing else.
Photo
redirect.exabloom.com
2They scan itTheir camera offers the short link. They tap it.
redirect.exabloom.com/Ab3xYz
api.whatsapp.com/send/?phone=6581…
Open in WhatsApp?
Open
3Exabloom forwards themInstantly, to wherever the link points today.
BMBright Minds
Hi! I’d like to find out more.
Ref: #4F2K
4They land on your targetHere, a WhatsApp chat with your message, and its Ref line, ready to send.
One parent, from poster to chat. Read left to right; the violet rings are where they tap. Step ③ takes a fraction of a second, and it is the step that lets you change the destination later and count the scan. For a tracked WhatsApp link it also adds the Ref line you can see in the message.

Every link has two halves, and only one of them ever changes:

Short link
redirect.exabloom.com/Ab3xYz

Made for you when you create the link. It never changes, so it is the part you print, share and put in the QR code.

Destination
WhatsApp +65 8123 4567

Where people end up. Change it whenever you like and every printed code follows the next time someone scans it.

The short link goes on the poster. The destination is the half you edit.
1

Open the Admin Dashboard

Click your brand name at the top of the left sidebar, then click Admin Dashboard in the panel that opens.

Redirect Links belong to your whole brand, not to one workspace, so they live in the Admin Dashboard rather than in the everyday sidebar.

app.exabloom.com/conversations
1BMBright MindsOrchard
Inbox
Leads
Calendars
Contacts
Bulk Actions
Win-back
Workflows
Analytics
Forms
Settings
Search
Mei Ling Tan
Hi! I’d like to know more…
Daniel Koh
Is there a trial class?
Priya S.
Thank you!
Aaron Lim
What time on Saturday?
Brands
Find brand...
BMBright Mindsowner
WorkspacesBright Minds
Find workspace...
2
Admin DashboardManage brand settings
Orchard
Tampines
Jurong East
① Your brand sits at the top of the left sidebar. Clicking it opens a panel beside it. ② Admin Dashboard is pinned above your list of workspaces.
2

Go to Redirect Links

In the Admin Dashboard’s sidebar, click Redirect Links. It is the last item, under Tools.

The sidebar changes when you enter the Admin Dashboard. The small Admin view label under your brand name tells you where you are.

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1
Redirect Links
Logout
Analytics
① Redirect Links is at the bottom of the Tools group. The Admin Dashboard always opens on Analytics first.
3

Create the link

Click New link at the top right. Name it, choose what it Opens, then click Create link.

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Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

1 New link
Know which poster brought them in
Redirect links turn every printed QR code into a source you can measure.
1
Create a link
Point it at a WhatsApp chat, your website or a menu. You get a short link and its QR code.
2
Print it anywhere
Posters, flyers, name cards, packaging. Change the destination later without reprinting.
3
See who it brought in
Every scan is counted, and WhatsApp chats are traced back to the exact code on each contact.
2 Create your first link
① New link is at the top right, on every visit. ② The first time, before you have any links, the page is a short explainer, and Create your first link opens the same dialog.

The dialog opens on WhatsApp chat, the most common case. You don’t type a web address: you pick the number and write the first message, and Exabloom builds the link for you.

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Redirect Links
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Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
New link
1
Name
Bishan poster - free trial
Name it after where it’s printed. Contacts show this name as their source.
Opens
WhatsApp chatWebsite or file
2
Chat with
Bishan outlet+65 8123 4567
Tampines outlet+65 8765 4321
Another number
3
First message
Hi! I’d like to find out more.
Ref: #4F2KAdded on each scan
What the customer’s WhatsApp opens with. They can change it before sending.
4
Source trackingKnow which contacts came from this code. A short reference is added to the first message and matched when it arrives.
Cancel
5Create link
① A name only your team sees, and the source your contacts will show. ② Which of your WhatsApp numbers the chat opens on, listed by workspace. ③ The message the customer’s WhatsApp opens with, with the Ref line each scan adds. ④ Source tracking, on by default. ⑤ Create link.

To send people to a website, a menu or a PDF instead, switch Opens to Website or file.

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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
New link
Name
Bishan poster - free trial
Name it after where it’s printed. Contacts show this name as their source.
1
Opens
WhatsApp chatWebsite or file
2
Destination
https://brightminds.sg/open-house-2026
A website or a PDF. You can change it later without reprinting.
Cancel
3Create link
① Opens, switched to Website or file. ② The full address, starting with https://. There is no tracking switch here, because a website can’t report a chat back to us. ③ Create link.
  • Name is a label for your list, and it becomes the source on every contact the code brings in. Name it after where it will be printed (“Bishan poster - free trial”) so you can find it again in six months.
  • Chat with lists the WhatsApp numbers connected to your workspaces. Another number lets you type any number with its country code, but a number that isn’t one of yours can’t be tracked, and the switch says so.
  • A Website or file address must start with https://, otherwise you get Enter a full URL starting with https://. Paste a WhatsApp chat link there and the dialog turns it into the number and message fields for you.
  • The link is Live the moment you create it. There is no draft; scanning works straight away.
4

Download the QR code

Creating a link opens its QR code straight away. Click Download PNG for print, or SVG if a print shop asks for a vector file.

You can open the same window again whenever you like: click the QR code button on a link’s row, or anywhere else on the row. The copy button beside each short link appears when you hover the row, and is always visible on a touch screen.

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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live1
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
① The QR code button, first in the row’s actions, opens the QR code. Clicking anywhere else on the row does the same.
app.exabloom.com/agency/redirect-link
BMBright MindsAdmin view
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Analytics
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WhatsApp Business
People
Users
Roles
AI & Knowledge
AI Agents
Knowledge Hub
Internal InputBeta
AI Feedback
Tools
Exports
Website Chat Widget
Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
Bishan poster - free trial
redirect.exabloom.com/Ab3xYz1
Scans
248
Contacts
61
Test trackingScan the code with your phone and send the message. You’ll see the contact it matched.
Start
SVG
2 Download PNG
① Copy the short link, for messages and bios. ② Download PNG saves a large, sharp image for posters. SVG, beside it, is the vector version. Scans and Contacts for this link sit under the code.

The PNG is a square image, 1024 pixels wide, named after your link. It is plain dark on white with a wide quiet border and the highest error correction, so it still scans when a printed copy is scuffed or folded.

5

Test it before you print

On a tracked WhatsApp link, click Start under Test tracking, scan the code on your screen with your phone, and send the message that opens.

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BMBright MindsAdmin view
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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
Bishan poster - free trial
redirect.exabloom.com/Ab3xYz
Scans
248
Contacts
61
Test trackingScan the code with your phone and send the message. You’ll see the contact it matched.
1Start
SVG
Download PNG
① Start is in the Test tracking card in the QR code window. The card only appears for a live WhatsApp link with source tracking on.
Test trackingStop
  1. Scan the code above with your phoneUse the camera app. Waiting for the scan…
  2. Send the message that opens in WhatsApp
  3. Matched to a contact
1Waiting. The test watches for your scan, then for your message. It stops by itself after 10 minutes.
Test trackingTest again
  1. Scan the code above with your phone
  2. Send the message that opens in WhatsApp
  3. Matched to Mei Ling Tan in Bishan outletTracking works. Contacts from this code will show it as their source.
2Matched. Every step ticked, with the contact your message created.
Nothing is simulated: the scan goes through the real short link and your message through your real WhatsApp connection. Each step ticks as it happens.

A pass means the whole chain holds: the short link, the reference, the number, and the match. Your test message is a real message, so it creates a real contact, and it counts in the Contacts figure like anyone else’s.

6

Put it where people will see it

Place the QR code on your poster, flyer, menu or packaging. Then scan it yourself with a phone before it goes to print.

The short link works anywhere a normal link does too: an Instagram bio, an email footer, a WhatsApp message. It is not branded (it always starts with redirect.exabloom.com), so in a message a plain link to your own site can look friendlier. Its real strength is print, where you can’t edit what is already out there.

Test before you print
Scan the code from the screen, check it lands exactly where you expect, and only then send the file to the printer. A typo in the destination is easy to fix later. A code printed from the wrong link is not.
Everyday use

See who it brought in

Once the posters are up, the Redirect Links page becomes a small scoreboard. Every time a person opens a short link it counts as a scan, and for a tracked WhatsApp link each scan adds a short reference to the first message. When the customer sends that message, Exabloom matches the reference and records the contact as coming from that link.

app.exabloom.com/agency/redirect-link
BMBright MindsAdmin view
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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
1
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 45673Tracked224861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
① The strip across the top adds up every link: Live links, Scans, Contacts and Scan to chat. ② Scans and Contacts for each link, side by side. ③ Tracked marks a WhatsApp link with source tracking on. The page reads the latest numbers again whenever you come back to the tab.
  • Scans counts every time someone opened one of your short links. Link previews in chat apps aren’t counted, and neither are automated checks.
  • Contacts counts conversations started from a scan, across all your workspaces. It needs source tracking on a WhatsApp link, so a website link shows a dash rather than a 0: it can never start a conversation we can see. Hover the dash to see why.
  • Scan to chat is the share of scans on tracked WhatsApp links that became a conversation. Website links are left out, so a busy menu code can’t drag the rate down.
  • An amber note under a destination means a tracked link isn’t bringing people in, and tells you the fix. Not tracking: the number isn’t connected to any of your workspaces, so edit the link and pick one of yours. Number disconnected: that workspace’s WhatsApp is offline, so reconnect it. No matches: people are scanning but no message has come back with its reference yet, so run a test from the QR code window.
  • Each scan’s reference works once and stays valid for seven days. A customer who deletes the Ref line, or sends the message after a week, still starts a chat, but it isn’t traced back to the code.
Everyday use

Change where a link goes

This is the reason to use a redirect link in the first place. The promotion ends, the page moves, the branch gets a new WhatsApp number: edit the link and every printed code follows.

On the link’s row, click the pencil (Edit). Change the number, message or address, then click Save changes.

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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
Edit link
Short linkredirect.exabloom.com/Ab3xYz
Name
Bishan poster - free trial
Name it after where it’s printed. Contacts show this name as their source.
Opens
WhatsApp chatWebsite or file
1
Chat with
Bishan outlet+65 8123 4567
Tampines outlet+65 8765 4321
Another number
First message
Hi! Can I book a free trial class?
Ref: #4F2KAdded on each scan
What the customer’s WhatsApp opens with. They can change it before sending.
Source trackingKnow which contacts came from this code. A short reference is added to the first message and matched when it arrives.
Cancel
2Save changes
① Pick the new number or write the new message. The short link at the top is locked, which is exactly what keeps your printed codes working. ② Save changes. The next scan goes to the new destination.

The change takes effect for the very next scan. Exabloom looks up the destination fresh every time someone opens the link, so there is no waiting and nothing to republish. Editing an older link and saving without touching the number or message leaves its stored address exactly as it was.

Tracking on an older link
An existing link keeps sending exactly what it sends today until you change it. Turning source tracking on adds the Ref line to the message your customers see, which is why it is a choice you make on purpose rather than one we switch on for you.
Everyday use

Pause a link, or delete it

When a campaign ends you have two choices, and they are very different. If there is any chance you will use the printed codes again, pause the link rather than deleting it.

On the link’s row, click the Pause button, then Pause link to confirm. A paused link shows a Resume button in the same place, and clicking it brings the link back at once, with no confirmation.

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Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live1
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
app.exabloom.com/agency/redirect-link
BMBright MindsAdmin view
Analytics
Analytics
Billing & Usage
WhatsApp Business
People
Users
Roles
AI & Knowledge
AI Agents
Knowledge Hub
Internal InputBeta
AI Feedback
Tools
Exports
Website Chat Widget
Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
Pause this link?

Anyone who scans Bishan poster - free trial will see a “link no longer active” page until you resume it. Printed codes keep their address, so resuming brings them all back.

Cancel
2Pause link
① Pause is the third button in the row’s actions. ② Confirm, and the status changes from Live to Paused. Nothing is lost; the link, its QR code and its counts stay in your list.

The last button, the red bin, deletes the link for good. You have to type DELETE to confirm, because there is no way back: the short link stops working, its scan history is deleted, and it can’t be recreated.

app.exabloom.com/agency/redirect-link
BMBright MindsAdmin view
Analytics
Analytics
Billing & Usage
WhatsApp Business
People
Users
Roles
AI & Knowledge
AI Agents
Knowledge Hub
Internal InputBeta
AI Feedback
Tools
Exports
Website Chat Widget
Redirect Links
Logout
Redirect Links

Short links for printed QR codes. Change where they go any time, without reprinting.

New link
Live links
2of 3
Scans
478
Contacts
98
Scan to chat
26%
Search links...
LinkDestinationScansContactsStatus
Bishan poster - free trialredirect.exabloom.com/Ab3xYz+65 8123 4567Tracked24861Live
Open house flyerredirect.exabloom.com/q7KdPmbrightminds.sg/open-house-202696-Live
June holiday campredirect.exabloom.com/W9hTzc+65 8765 4321Tracked13437Paused
Delete link
This action cannot be undonePrinted copies of “June holiday camp” will stop working for good, and its scan history is deleted. Contacts it already brought in keep their source.

To confirm this action, type “DELETE”.

DELETE
Cancel
Delete
Delete asks you to type DELETE first. The warning means it: every copy of that QR code stops working. Contacts the link already brought in keep their source.

This is what someone sees if they scan a code after each choice:

redirect.exabloom.com/W9hTzc
Link no longer active
Whoever shared this link has switched it off.
1Paused. Resume it and the same QR code works again.
redirect.exabloom.com/W9hTzc
Link not found
This link does not exist or has been removed.
2Deleted. Nothing brings it back. Every copy of that QR code is now dead.
Scanning the same June camp poster. ① The link is paused. ② The link is deleted.
Better than either: point it somewhere useful
Old flyers keep getting scanned for months. Instead of pausing the link, edit its destination to your current offer or your main WhatsApp chat. Anyone holding last term’s flyer still reaches you.
Ideas

Setups to copy

A poster that opens a tracked WhatsApp chat

Choose WhatsApp chat, pick the workspace number the enquiry should reach, and write the first message the parent will send. Leave Source tracking on.

Name
Bishan poster - free trial
First message
Hi! I’d like to book a free trial class.

Name every poster differently, one link each, and the Contacts column tells you which poster earns its wall space. If the branch number changes, edit the link; the posters stay up.

One flyer, a new offer every term

Print one evergreen flyer with a “Scan for this term’s timetable” code. Each term, edit the destination to the new timetable page. The flyer never goes out of date.

Website or file, this term
https://brightminds.sg/timetable-term-4
A menu or brochure PDF

Choose Website or file and paste the address of the PDF. When the menu changes, upload the new one and edit the link to point at it. Scans are counted, but a PDF can’t report a chat back, so the Contacts figure stays a dash.

Before you rely on it

Good to know & pitfalls

  • You can’t choose the short link. It is always redirect.exabloom.com/ plus six random characters, and it can’t be renamed or branded later. For print that doesn’t matter, because nobody types a QR code.
  • Pause, don’t delete. Pausing is reversible and keeps your printed codes alive for later. Deleting breaks every copy forever and erases its scan history.
  • Tracking only works on your own numbers. A reference can only be matched when the message lands on a WhatsApp number connected to one of your workspaces. Website links and other numbers are still counted as scans, never as contacts.
  • Test messages count. The test in step 5 is a real chat with a real contact. Use a spare phone number, or expect to tidy up afterwards.
  • Links belong to your brand. They are managed in the Admin Dashboard and shared by every workspace under the brand.
  • Put the short link in a custom value if you reuse it. Store it once in Settings → Custom Values and use it in your messages, so there is one place to update it.

Need a hand?

Our Singapore-based team is one message away - happy to help you get set up.