How a QR code link works
A normal QR code has its destination baked in. Print it on 500 flyers and the day that page moves, or the number changes, you are reprinting 500 flyers.
A QR code link puts one small step in between. The QR code holds a short Exabloom link, and Exabloom forwards everyone who opens it to your real destination. Change the destination in Exabloom and every printed copy follows, with nothing to reprint.
Every link has two halves, and only one of them ever changes:
Made for you when you create the link. It never changes, so it is the part you print, share and put in the QR code.
Where people end up. Change it whenever you like and every printed code follows the next time someone scans it.
Open the Admin Dashboard
Click your brand name at the top of the left sidebar, then click Admin Dashboard in the panel that opens.
Redirect Links belong to your whole brand, not to one workspace, so they live in the Admin Dashboard rather than in the everyday sidebar.
Go to Redirect Links
In the Admin Dashboard’s sidebar, click Redirect Links. It is the last item, under Tools.
The sidebar changes when you enter the Admin Dashboard. The small Admin view label under your brand name tells you where you are.
Create the link
Click New link at the top right. Name it, choose what it Opens, then click Create link.
Short links for printed QR codes. Change where they go any time, without reprinting.
The dialog opens on WhatsApp chat, the most common case. You don’t type a web address: you pick the number and write the first message, and Exabloom builds the link for you.
Short links for printed QR codes. Change where they go any time, without reprinting.
To send people to a website, a menu or a PDF instead, switch Opens to Website or file.
Short links for printed QR codes. Change where they go any time, without reprinting.
- Name is a label for your list, and it becomes the source on every contact the code brings in. Name it after where it will be printed (“Bishan poster - free trial”) so you can find it again in six months.
- Chat with lists the WhatsApp numbers connected to your workspaces. Another number lets you type any number with its country code, but a number that isn’t one of yours can’t be tracked, and the switch says so.
- A Website or file address must start with
https://, otherwise you get Enter a full URL starting with https://. Paste a WhatsApp chat link there and the dialog turns it into the number and message fields for you. - The link is Live the moment you create it. There is no draft; scanning works straight away.
Download the QR code
Creating a link opens its QR code straight away. Click Download PNG for print, or SVG if a print shop asks for a vector file.
You can open the same window again whenever you like: click the QR code button on a link’s row, or anywhere else on the row. The copy button beside each short link appears when you hover the row, and is always visible on a touch screen.
Short links for printed QR codes. Change where they go any time, without reprinting.
Short links for printed QR codes. Change where they go any time, without reprinting.
The PNG is a square image, 1024 pixels wide, named after your link. It is plain dark on white with a wide quiet border and the highest error correction, so it still scans when a printed copy is scuffed or folded.
Test it before you print
On a tracked WhatsApp link, click Start under Test tracking, scan the code on your screen with your phone, and send the message that opens.
Short links for printed QR codes. Change where they go any time, without reprinting.
- Scan the code above with your phoneUse the camera app. Waiting for the scan…
- Send the message that opens in WhatsApp
- Matched to a contact
- Scan the code above with your phone
- Send the message that opens in WhatsApp
- Matched to Mei Ling Tan in Bishan outletTracking works. Contacts from this code will show it as their source.
A pass means the whole chain holds: the short link, the reference, the number, and the match. Your test message is a real message, so it creates a real contact, and it counts in the Contacts figure like anyone else’s.
Put it where people will see it
Place the QR code on your poster, flyer, menu or packaging. Then scan it yourself with a phone before it goes to print.
The short link works anywhere a normal link does too: an Instagram bio, an email footer, a WhatsApp message. It is not branded (it always starts with redirect.exabloom.com), so in a message a plain link to your own site can look friendlier. Its real strength is print, where you can’t edit what is already out there.
See who it brought in
Once the posters are up, the Redirect Links page becomes a small scoreboard. Every time a person opens a short link it counts as a scan, and for a tracked WhatsApp link each scan adds a short reference to the first message. When the customer sends that message, Exabloom matches the reference and records the contact as coming from that link.
Short links for printed QR codes. Change where they go any time, without reprinting.
- Scans counts every time someone opened one of your short links. Link previews in chat apps aren’t counted, and neither are automated checks.
- Contacts counts conversations started from a scan, across all your workspaces. It needs source tracking on a WhatsApp link, so a website link shows a dash rather than a 0: it can never start a conversation we can see. Hover the dash to see why.
- Scan to chat is the share of scans on tracked WhatsApp links that became a conversation. Website links are left out, so a busy menu code can’t drag the rate down.
- An amber note under a destination means a tracked link isn’t bringing people in, and tells you the fix. Not tracking: the number isn’t connected to any of your workspaces, so edit the link and pick one of yours. Number disconnected: that workspace’s WhatsApp is offline, so reconnect it. No matches: people are scanning but no message has come back with its reference yet, so run a test from the QR code window.
- Each scan’s reference works once and stays valid for seven days. A customer who deletes the Ref line, or sends the message after a week, still starts a chat, but it isn’t traced back to the code.
Change where a link goes
This is the reason to use a redirect link in the first place. The promotion ends, the page moves, the branch gets a new WhatsApp number: edit the link and every printed code follows.
On the link’s row, click the pencil (Edit). Change the number, message or address, then click Save changes.
Short links for printed QR codes. Change where they go any time, without reprinting.
The change takes effect for the very next scan. Exabloom looks up the destination fresh every time someone opens the link, so there is no waiting and nothing to republish. Editing an older link and saving without touching the number or message leaves its stored address exactly as it was.
Pause a link, or delete it
When a campaign ends you have two choices, and they are very different. If there is any chance you will use the printed codes again, pause the link rather than deleting it.
On the link’s row, click the Pause button, then Pause link to confirm. A paused link shows a Resume button in the same place, and clicking it brings the link back at once, with no confirmation.
Short links for printed QR codes. Change where they go any time, without reprinting.
Short links for printed QR codes. Change where they go any time, without reprinting.
Anyone who scans Bishan poster - free trial will see a “link no longer active” page until you resume it. Printed codes keep their address, so resuming brings them all back.
The last button, the red bin, deletes the link for good. You have to type DELETE to confirm, because there is no way back: the short link stops working, its scan history is deleted, and it can’t be recreated.
Short links for printed QR codes. Change where they go any time, without reprinting.
To confirm this action, type “DELETE”.
This is what someone sees if they scan a code after each choice:
Setups to copy
Choose WhatsApp chat, pick the workspace number the enquiry should reach, and write the first message the parent will send. Leave Source tracking on.
Name every poster differently, one link each, and the Contacts column tells you which poster earns its wall space. If the branch number changes, edit the link; the posters stay up.
Print one evergreen flyer with a “Scan for this term’s timetable” code. Each term, edit the destination to the new timetable page. The flyer never goes out of date.
Choose Website or file and paste the address of the PDF. When the menu changes, upload the new one and edit the link to point at it. Scans are counted, but a PDF can’t report a chat back, so the Contacts figure stays a dash.
Good to know & pitfalls
- You can’t choose the short link. It is always
redirect.exabloom.com/plus six random characters, and it can’t be renamed or branded later. For print that doesn’t matter, because nobody types a QR code. - Pause, don’t delete. Pausing is reversible and keeps your printed codes alive for later. Deleting breaks every copy forever and erases its scan history.
- Tracking only works on your own numbers. A reference can only be matched when the message lands on a WhatsApp number connected to one of your workspaces. Website links and other numbers are still counted as scans, never as contacts.
- Test messages count. The test in step 5 is a real chat with a real contact. Use a spare phone number, or expect to tidy up afterwards.
- Links belong to your brand. They are managed in the Admin Dashboard and shared by every workspace under the brand.
- Put the short link in a custom value if you reuse it. Store it once in Settings → Custom Values and use it in your messages, so there is one place to update it.
Need a hand?
Our Singapore-based team is one message away - happy to help you get set up.