The 60-second version
Open the Scheduled Messages view from your Inbox — it’s listed with a count of how many messages are waiting to go out. Inside, you get one table of everything upcoming, across every contact.
- See everything queued — who it’s going to, what it says, on which channel, and when.
- Edit a message’s time or wording before it sends.
- Cancel one, or select several and cancel them together.
Where they come from
Worth knowing up front: there’s no “schedule this for later” button in the reply box. A scheduled message always arrives here from one of two places.
An automation queued the message — a follow-up a day after an enquiry, a reminder before an appointment. These show with a Workflow badge and the workflow’s name.
A person queued it for later — typically a broadcast or bulk send scheduled to go out at a future time. These show with a Manual badge and who set them up.
The Scheduled Messages hub
The hub lists every upcoming message, soonest first. Each row shows the recipient, a preview of the message, the channel, when it’s scheduled for, and its source.
- Search by contact name or message text to find a specific one.
- Filter by source — show everything, just Workflow, or just Manual messages.
- Click a recipient to jump straight into their conversation, or click the row to preview the full message first.
Edit or cancel
Plans change. You can adjust or pull a message any time before it sends.
- Edit () — change the send time or the message text, then Save.
- Cancel () — remove a single message from the queue so it never sends.
- Cancel in bulk — tick several rows and use Cancel selected to clear them in one go.
Inside one conversation
You don’t have to open the full hub to manage one contact’s queue. When a conversation has messages waiting, a small strip appears above the reply box.
Click View to see that contact’s scheduled messages, where you can edit the time and wording or delete any of them — the same actions as the hub, scoped to the person in front of you.
Good to know & pitfalls
- There’s no “send later” button in the composer. Scheduled messages are created by workflows and scheduled broadcasts — this hub is where you see and manage what those have queued.
- Only upcoming messages appear. Once a message has sent (or failed), it leaves the list — it’ll show in the conversation itself instead.
- Times use your organisation’s timezone. “Scheduled for” is shown in the workspace timezone, so everyone on the team reads the same send time.
- Cancelling is final. Cancel removes the message from the queue so it never sends. To send something different, edit it before its time, or cancel and let the workflow/broadcast handle the rest.
- Editing a workflow message only changes that one send. Tweaking the text or time of a single queued message doesn’t change the workflow itself — future contacts still follow the workflow as built.
Need a hand?
Our Singapore-based team is one message away — happy to help you get set up.