What you can be notified about
Exabloom can tell you about five things. Each one has two switches, In-app and Email, and everything starts switched on. Most people never need to change anything. Come here when something is too noisy, or when you want to be sure you never miss one.
- Channel disconnection alert - your WhatsApp number disconnected, so customers can’t reach your Inbox until it’s reconnected.
- Lead assignment - a teammate made you the owner of a lead.
- Contact assignment - a teammate assigned you to a contact.
- Note mention - a teammate @mentioned you in an internal note.
- Win-back approvals - a win-back program has messages waiting for someone to approve. You only see this row if your workspace uses Win-back.
One thing to know before you start: today, not every switch has something behind it. This is what each one actually sends:
Open your notification settings
Anyone on the team can do this. It takes two clicks from anywhere in the app.
Click Settings
Click Notifications
Control how you receive notifications. In-app banners for critical alerts are always shown.
Turn a notification on or off
Click a switch. That’s it: it saves the moment you click, and a small Notification setting updated message confirms it. There is no Save button on this part of the page.
Control how you receive notifications. In-app banners for critical alerts are always shown.
Your switches only change what you receive. The card reminds you whose settings you are looking at: “You are viewing as …” with your name.
Where notifications show up
In-app notifications collect behind the bell at the top of your left sidebar, next to your business name. A small red dot on the bell means something is unread.
Click a notification to go straight to the lead or conversation it is about. Mark all as read clears the dot. The full page (View all notifications) has All and Unread tabs, and tells you if a lead you were assigned has since been handed to someone else (“No longer assigned to you”) or deleted.
The Channel disconnection alert arrives as an email instead, with the subject 🚨 WhatsApp Business Disconnected - Exabloom (or 🚨 WhatsApp Disconnected - Exabloom) and a Reconnect WhatsApp button. On a regular WhatsApp number, the same switch also sends the good-news email, 🟢 WhatsApp Connected - Exabloom, once it’s back.
Enforce a setting for the team
Skip this unless you run the workspace. Sometimes a notification is too important to leave to personal choice: you may want every manager to get the WhatsApp disconnection email, whatever they chose. Workspace Admins get a second card on the same page, Organisation Notification Settings, below everyone’s own switches.
Each notification and channel can be set to one of three things:
- No override - the default. Everyone keeps their own switch.
- Force on - the people you choose get it, even if they switched it off.
- Force off - the people you choose never get it, even if they switched it on.
Open the override for one notification
Scroll to the bottom of Settings → Notifications. Each row shows its current policy as a small pill, one per channel.
Choose the policy and who it applies to
With Specific users, a search box appears. Type a name, pick people from the list, and Save. Everyone you didn’t pick keeps their own switch. You can’t save a specific-users override with nobody in it: the page says “Select at least one user to save.”
What your team sees
On each affected person’s own card, the switch fades and can’t be clicked, and an amber note appears under the row. The switch shows what they will actually get: violet for on, grey for off.
Once an override names specific people, an amber reminder sits at the bottom of your admin card too: “Affected users will see their toggles as locked with a note explaining their admin has enforced this setting.”
Their own choice is remembered underneath. Set the policy back to No override and their switch goes back to exactly how they left it.
Good to know & pitfalls
- Everything starts on. A new teammate gets every notification until they switch one off, so nobody misses anything on day one.
- In-app and Email are separate switches. Turning one off never touches the other.
- You’re never notified about yourself. Assigning a lead to yourself, or @mentioning yourself, sends nothing.
- An @mention is its own notification. Being @mentioned in a note gives you access to that contact and sends a Note mention, not a Contact assignment. To quiet mentions, switch off Note mention.
- Win-back approvals go to everyone who can open Win-back, not only whoever set the program up.
- Only WhatsApp disconnections send an email. Other channels dropping don’t trigger the alert.
- A locked switch doesn’t say which way it’s forced. Read the switch itself: violet means you’ll get it, grey means you won’t.
Need a hand?
Our Singapore-based team is one message away - happy to help you get set up.