Audit log & activity history

Every time a contact or a lead is created, edited or deleted, Exabloom writes one entry: who did it, what they did, when, and, for edits, the value before and after. You can read those entries in two places:

• Settings → Audit Logs - every entry across the workspace, in one filterable list. You need a role that includes it.
• Activity on a record - open a contact or a lead and click the Last edited by line to see just that record’s history in a side drawer.

The log is narrower than its name suggests. It records changes to contacts and leads, and nothing else: not messages, not settings, not edits to pipelines, tags or workflows themselves.

• On a contact: first and last name, email, phone number, Messenger, Instagram and Telegram IDs, custom fields and tags.
• On a lead: title, stage, pipeline, owner, custom fields and tags.
• Every entry has an action. CREATE, UPDATE and DELETE for edits, plus SHARE_CONTEXT and REVOKE_CONTEXT when a contact’s context is shared with, or taken back from, another workspace.
• Every entry has an actor. A User, a Workflow, the API, or a Bulk Action. So “nobody touched it” often turns out to be “a workflow touched it”.

The page is two clicks from anywhere. Whether you see it depends on your role: Audit Logs only appears in Settings if your role includes Settings > Audit Log, so if it’s missing, ask an admin (see Roles & permissions).

Each row answers one question per column. Here is a single row at full size:

Who did it

The Modified By column shows an icon, a name and a coloured type tag. A workflow’s name is a link that opens that workflow in a new tab, which is the fastest way to answer “which automation did this?”.

What changed

The Changes column reads differently depending on the action. Note the field names: the log shows them as the system stores them, so a name change reads firstName and a phone change reads nationalNumber.

The bar at the top of the page (① in the first screenshot above) has four parts, shown here at full size. Set what you need, then click Apply.

• Nothing changes until you click Apply. Picking a date or an actor only stages the change.
• The Actor list always keeps at least one box ticked. To see everything, click Select all, or click Show all actors in the note under the filter bar.
• To follow one person’s record, filter by Contact. To read one lead’s history, use its Activity drawer instead (below).

You don’t need Settings to check a single record. Open a contact or a lead and look just under the header of its side panel: a thin line says who last edited it and how long ago.

A contact and a lead keep separate histories: editing someone’s email shows on the contact, moving their lead to a new stage shows on the lead. If the entry you expect is missing, check you opened the right one.

• It answers “who changed this?”, not “undo this”. The log is read-only. To revert a change, make the edit yourself.
• The default hides automations. Both the page and the drawer start on User only. If a field changed and no teammate did it, tick the other actors.
• Clear Filters is not “show everything”. It resets to the default, which is User only.
• Only contacts and leads. Changes to settings, pipelines, templates or workflows are not in here.
• Deleted records keep their name. The entry stores a copy of the contact’s name and number, so a delete row still says who it was.
• “No tracked changes” means the edit only touched something the log does not record. It is not an error.
• Access is by role. The Audit Logs page needs Settings > Audit Log in the person’s role.